Dispute Resolution Process.

If you have received a demand letter from I.V.S. Mercantile Agency regarding payment of an account that you feel you do not owe or only partly owe, please lodge your dispute with us now using the below form.

This will be the first step in helping us and our client resolve your dispute.

The reason that we request your dispute be put in writing to I.V.S. Mercantile Agency is to avoid any confusion regarding the particulars of your dispute which will enable us to investigate your claim fairly.

After we receive your dispute in writing, we will give our client an accurate account of the reasons why you feel you should not pay the account in question and we will respond to you with our client's answers to your allegations in a timely manner.

If you are not satisfied that your dispute has been handled correctly or you feel that any part of our Dispute Resolution Process was unfair to you, then please lodge a complaint via the feedback section of this website and your complaint will be reviewed by a Senior Collections Officer or Supervisor.

Please fill in the below form with as many details as possible regarding the dispute you maintain you have with our client and this matter will be attended to shortly.

Please note that any portion of the account that is not in dispute is payable IMMEDIATELY.